Technical Account Manager

Client Success · Saint Louis, Missouri
Department Client Success
Employment Type Full-Time
Minimum Experience Senior Manager/Supervisor

Join one of the fastest growing companies in America.  

US Cloud is the only Gartner-recognized Microsoft Enterprise Support alternative.  And we are experiencing explosive sustained growth, doubling in size each of the last three years and making the Inc 5000 list in both 2020 and 2021.  We have immediate openings for serious, high-level Microsoft Engineers to help support our growing list of Fortune 500 clients.

 

About US Cloud: 

Clients like US Bank, Under Armour, Garmin, 24-Hour Fitness, AmeriGas, Cargill, Siemens, and the US FDA depend on US Cloud to keep their critical Microsoft infrastructure running. We provide ultra-responsive, fanatical support from domestic US teams, freeing up our clients to invest in innovation. 

 

To see our US Cloud blog page, click here. 

 

Position Summary:

Do you consider yourself an accomplished manager of client relationships?  Are you ready to work with customers to help them create a proactive roadmap for managing their Microsoft based technologies?  US Cloud is looking for intelligent and engaging Technical Account Manager who is passionate about providing fanatical service to customers.  If you thrive on challenges and enjoy problem solving, then read on! 

 

The Technical Account Manager (TAM) will oversee and address our customers’ technical needs.  The TAM will help customers realize their full potential through accelerated adoption and productive use of Microsoft technologies.  The TAM will strengthen customer confidence, trust, and loyalty by improving the overall customer and partner experience, serving as the customer advocate by driving customer-centric product improvement.    

 
The TAM helps customers proactively address risks, minimize downtime, and streamline operations to improve efficiency and accelerate business growth by providing customizable solutions complete with enhancements and add-on services. 

 

The TAM will be part of the overall team providing advisory services to our customers by collaborating with technical support and engineering teams to resolve customer issues. 

 

Responsibilities: 

  • Act as a business advisor to US Cloud’s customers, providing services aligned to the customer’s priorities and maximize the business value of their Microsoft investment. 
  • Provide front-line, customer facing support to drive growth, quality, and customer satisfaction. 
  • Stay abreast of new technology and innovations in IT regarding Microsoft’s suite of products.
  • Focus on experience with MS licensing and MS cloud technologies.
  • Able to make timely and objective decisions under difficult circumstances.
  • Consistently demonstrate strong organizational, communication, project management, change management, negotiation, and problem-solving skills.
  • Demonstrate strong analytical and conduct trend analysis to identify opportunities to improve business outcomes. 
  • Convey thoughts and ideas in a clear and logical manner.
  • Able to build strong client relationships and influence business leaders by demonstrating accountability and trust. 
  • Actively participate in company training and engage in continuous education events.
  • Develop and deliver training to company employees on area of expertise.

 

Basic Qualifications: 

  • 5+ years of experience in an Enterprise support environment with a strong understanding of corporate account support needs and emerging Microsoft trends.
  •  5+ years of experience in two or more of the following: enterprise resource planning facilitating digital transformation discussions and strategy, database systems, messaging, management, and operations, and/or security.  Products may include, but are not limited to: Windows Server, Win10, Active Directory, Systems Center, Azure, Office 365; SharePoint Server, SQL Server, Exchange Server, and Dynamics ERP.
  • Highly refined oral and written communication skills with a demonstrated ability to effectively negotiate, convey ideas, and build strong client relationships with all levels of staff including executive leadership.

 

Preferred Qualifications:

  • Prior Pre-Sales experience in Microsoft Solutions/Services strongly preferred. 
  • Knowledge and understanding of Microsoft technology product suite. Able to discuss products with technical and non-technical team members, conveying confidence and understanding with both audiences.
  • Strong project management and organizational skills.
  • Able to conduct data analysis to identify trends and opportunities for improvement.
  • Skilled at communicating with technical and non-technical audiences and translating somewhat abstract information into easily understandable information that all audiences can clearly interpret.
  • Proven ability to communicate at all levels of an organization from line management through executive level, and CIO.
  • Experience working with Salesforce or equivalent CRM solutions.
  • Use of Video Conferencing Platforms – (Microsoft Skype / Cisco WebEx / Citrix GoToMeeting).
  • ITIL/ITSM service delivery ticket solution skills.

 

 

Education/Training: 

  • Bachelor's degree in computer science, information systems, or business preferred.
  • Microsoft certifications desirable.


What it’s Like to Work at US Cloud:   

US Cloud has the personality of a high-growth start-up, but we’re built on 20+ years as a successful Microsoft service provider.  That brings financial stability and consistency of purpose not seen in most entrepreneurial organizations.   

  

At US Cloud, we believe that the kind of culture that helps our team members thrive has a direct result on our clients’ satisfaction. So, to be the leading Microsoft support provider, we focus on fostering a happy, healthy place for you to do your best work. We offer the following: 

  

Company Paid Benefits 

  • FREE Medical through our HSA plan
  • Life Insurance of 1x salary 
  • Short Term and Long-Term Disability 
  • Employee Assistance Program 
  • Unlimited PTO – Paid Time Off

 

Additional Benefits Offered 

  • Medical PPO plan 
  • Dental & Vision coverage 
  • Legal Shield (legal & identity theft coverage) 

 

Perks 

  • Cell phone & internet stipends paid monthly 
  • Dog friendly offices 
  • Free Starbucks, soft drinks, and snacks 
  • Employee referral program 
  • Fun company events 
  • Casual dress 

  

We are also getting ready to move into our new home – 50,000 sq.ft. of office space in Des Peres we own and are building out as a state-of-the-art tech services hub and US Cloud HQ.  We are all working from home right now but anticipate being in our new digs early 2022. 

  

US Cloud is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, dietary preferences, gender, sexual orientation, age, fashion sense, marital status, veteran status, disability status, or political leanings.  Come as you are. 


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  • Location
    Saint Louis, Missouri
  • Department
    Client Success
  • Employment Type
    Full-Time
  • Minimum Experience
    Senior Manager/Supervisor