Microsoft Teams Communications Support Engineer

Engineering · Saint Louis, Missouri
Department Engineering
Employment Type Full-Time
Minimum Experience Experienced

Join one of the fastest growing companies in America.  

US Cloud is the only Gartner-recognized Microsoft Enterprise Support alternative.  And we are experiencing explosive sustained growth, doubling in size each of the last three years and making the Inc 5000 list in both 2020 and 2021.  We have immediate openings for serious, high-level Microsoft Engineers to help support our growing list of Fortune 500 clients.

 

About US Cloud: 

Clients like US Bank, Under Armour, Garmin, 24-Hour Fitness, AmeriGas, Cargill, Siemens, and the US FDA depend on US Cloud to keep their critical Microsoft infrastructure running. We provide ultra-responsive, fanatical support from domestic US teams, freeing up our clients to invest in innovation. 

 

To see our US Cloud blog page, click here. 


Position Summary:

As a Microsoft Teams and Skype Engineer, your focus will be to represent US Cloud in communications via onsite, phone, email, and web to assist clients and partners in deploying, operating, and troubleshooting Microsoft technologies. This position will act as the Subject Matter Expert (SME) working with Teams and Skype solutions for business and On-Prem on the team. The qualified candidate will also have a broad knowledge of Windows server and desktop, Office 365, Azure, SharePoint, Exchange, SQL, System Center and Dynamics. 


Responsibilities:

  • Drive client success and adoption of Microsoft technologies 
  • Acting Subject Matter Expert for Teams and Skype solutions.
  • Serve as an escalation point for client tickets. 
  • Obtain high client and partner onboarding and ticket satisfaction. 
  • Engages in strategic service delivery planning to strengthen targeted client relationships. 
  • Gathers client impressions of products and services and integrates this feedback into decision making. 
  • Allocates and aligns resources to optimize the client experience. 
  • Develops and communicates realistic performance goals and standards. 
  • Builds plans that consider potential obstacles and immediate and long-term consequences. 
  • Demonstrates expertise with Teams and Skype, and several products, feature functions, or services. 
  • Provides stakeholder assistance throughout deployment to avoid/resolve technical issues. 
  • Seeks opportunities to drive business results by collaborating with multiple team members. 
  • Modifies existing intellectual property (IP) or, where applicable, creates new content. 
  • Demonstrates an understanding of his or her role and contribution to client change management and adoption initiatives. 
  • Understands client requirements and can map the adoption and optimization of Microsoft technology solutions accordingly. 
  • Contribute & participate with meetings to articulate Premier offerings to all clients; share knowledge thru communities, adapt for clients. 


Qualifications:

  • Bachelor’s degree in computer science, engineering, math preferred or equivalent work experience.
  • Technical proficiency with Microsoft and related technologies 
  • Highly refined oral and written communication skills, including technical writing experience.
  • 5+ years’ experience in Microsoft Teams preferred
  • 5+ years’ experience in Microsoft Skype preferred
  • Enterprise support for Microsoft Teams, including implementation, administration, and troubleshooting
  • Experience with Skype for Business 2015/2019 Server, Microsoft Teams Exchange Online, or On-Prem
  • Knowledge of Networking, TCP options, related tools like Wireshark, Fiddler, etc.
  • Solid PowerShell and Scripting experience
  • Relevant certifications in Microsoft technologies  
  • 5+ years’ experience Microsoft technologies preferred
  • 5+ years’ experience in Windows Server preferred
  • Experience in Active Directory/Azure AD and DNS 
  • Technical proficiency with Microsoft and related technologies 
  • Highly refined oral and written communication skills, including technical writing experience.
  • Analytical problem solving


What it’s Like to Work at US Cloud:   

US Cloud has the personality of a high-growth start-up, but we’re built on 20+ years as a successful Microsoft service provider.  That brings financial stability and consistency of purpose not seen in most entrepreneurial organizations.   

  

At US Cloud, we believe that the kind of culture that helps our team members thrive has a direct result on our clients’ satisfaction. So, to be the leading Microsoft support provider, we focus on fostering a happy, healthy place for you to do your best work. We offer the following: 

  

Company Paid Benefits 

  • FREE Medical through our HSA plan
  • Life Insurance of 1x salary 
  • Short Term and Long-Term Disability 
  • Employee Assistance Program 
  • Unlimited PTO – Paid Time Off

 

Additional Benefits Offered 

  • Medical PPO plan 
  • Dental & Vision coverage 
  • Legal Shield (legal & identity theft coverage) 

 

Perks 

  • Cell phone & internet stipends paid monthly 
  • Dog friendly offices 
  • Free Starbucks, soft drinks, and snacks 
  • Employee referral program 
  • Fun company events 
  • Casual dress 

  

We are also getting ready to move into our new home – 50,000 sq.ft. of office space in Des Peres we own and are building out as a state-of-the-art tech services hub and US Cloud HQ.  We are all working from home right now but anticipate being in our new digs early 2022. 

  

US Cloud is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, dietary preferences, gender, sexual orientation, age, fashion sense, marital status, veteran status, disability status, or political leanings.  Come as you are. 




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  • Location
    Saint Louis, Missouri
  • Department
    Engineering
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced